SHIPPING & RETURN/EXCHANGE POLICY

SHIPPING

Please allow 3-7 business days for processing on all online orders. After the order is processed shipping usually takes 1-7 business day to reach destination. We offer tracking on all orders unless otherwise noted, your tracking number will be emailed to you after your order has been shipped. All shipping rates are listed in Canadian dollars. On international orders all duties, customs and taxes incurred are the responsibility of the customer. If you require any additional information regarding duties, customs and taxes in your country, please contact your local customs office. Family is Key Brand is not responsible for any lost, damaged, or stolen packages. After an item has shipped, it is no longer our responsibility. If you have any questions or concerns regarding your shipped order, please contact us at: familyiskeybrand@gmail.com or contact the shipping provider directly.  

RETURNS / EXCHANGES

We are happy to accept returns on regular priced, non-exempt items for exchange within 5 days of receiving your order - we offer exchange only, no refunds. Item(s) must be in unworn, original condition with original receipt and all tags attached. To initiate and authorize a return please email us at: familyiskeybrand@gmail.com. All unauthorized returns/exchanges will not be accepted. Customers are responsible for all return shipping costs, please note that original shipping charges are non-refundable. 

FINAL SALE ITEMS

All discounted and sale items including items purchased using a promo code are final sale.

Please review our return/exchange policy and if you have any further questions or concerns, please contact us at: familyiskeybrand@gmail.com